Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At AI Learning Hub, we are committed to providing high-quality educational experiences. We understand that circumstances may arise requiring course cancellation or withdrawal. This Refund Policy explains our procedures and policies regarding refunds, cancellations, and course withdrawals.

1. General Refund Policy

1.1 Standard Refund Window

We offer a 14-day money-back guarantee for most courses from the date of purchase or enrollment, whichever comes first. To be eligible for a refund during this period, you must:

• Request the refund within 14 days of purchase
• Have completed less than 25% of the course content
• Not have downloaded any course certificates
• Submit a refund request through our official channels

1.2 Refund Calculation

Approved refunds will be issued for the full purchase price paid, excluding any:

• Payment processing fees
• Third-party service fees
• Promotional discounts that have already been applied

2. Course-Specific Refund Policies

2.1 Individual Courses

For standalone course purchases:

• Full refund available within 14 days if less than 25% completed
• Partial refund (50% of purchase price) available within 30 days if less than 50% completed
• No refunds after 30 days from purchase date
• No refunds if the course has been completed or a certificate has been issued

2.2 Course Bundles and Packages

For bundled course packages:

• Refunds are based on the bundle price, not individual course prices
• Refund eligibility is determined by the most advanced course accessed
• If any course in the bundle is completed, no refund is available
• The 14-day window applies from the date of bundle purchase

2.3 Subscription-Based Services

For monthly or annual subscription plans:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial billing periods
• No refunds for unused time in annual subscriptions
• Access continues until the end of the paid period after cancellation

2.4 Free Trial Periods

For courses or subscriptions offering free trials:

• You may cancel during the trial period without charge
• Cancellation must occur before the trial period ends
• After the trial period, standard refund policies apply
• Only one free trial per customer per course or service

3. Refund Eligibility Timeline

Time Since Purchase	Course Completion	Refund Amount
0-14 days	Less than 25%	100% refund
15-30 days	Less than 50%	50% refund
Over 30 days	Any amount	No refund
Any time	100% completed	No refund

4. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

• One-on-one tutoring or coaching sessions already conducted
• Downloaded course materials, templates, or resources
• Issued certificates or credentials
• Promotional or gift course purchases (unless otherwise stated)
• Courses purchased through third-party platforms
• Special event tickets or workshop fees
• Application or examination fees
• Courses explicitly marked as "non-refundable"

5. Course Cancellation by AI Learning Hub

5.1 Course Cancellation

If we cancel a course before it begins or during delivery, you will receive:

• A full refund of the course fee
• OR the option to enroll in an equivalent course at no additional charge
• OR a credit toward future course enrollment

5.2 Instructor Changes

Changes in course instructors do not constitute grounds for refund unless the course content or quality is significantly affected. We reserve the right to substitute instructors as needed.

5.3 Technical Issues

If technical issues prevent you from accessing course content for more than 72 consecutive hours, and we cannot resolve the issue promptly, you may be eligible for:

• Extension of your course access period
• Partial refund proportional to the access downtime
• Full refund if the issue cannot be resolved within a reasonable timeframe

6. Special Circumstances

6.1 Medical or Personal Emergencies

We understand that unexpected circumstances may prevent course completion. In cases of serious medical emergencies or extenuating personal circumstances, we may offer:

• Extended access to course materials
• Transfer to a future course session
• Partial refund on a case-by-case basis

Such requests must be submitted with appropriate documentation and are subject to review and approval.

6.2 Financial Hardship

In cases of demonstrated financial hardship after purchase, we may consider:

• Payment plan arrangements
• Partial refund with course access revocation
• Transfer to a more affordable course option

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your AI Learning Hub account
2. Navigate to "My Courses" or "Purchase History"
3. Select the course for which you're requesting a refund
4. Click "Request Refund" and complete the refund form
5. Provide a brief explanation for your refund request
6. Submit the request for review

Alternatively, you may contact our support team directly at [email protected]

7.2 Required Information

When requesting a refund, please provide:

• Your full name and account email address
• Course name and purchase date
• Order or transaction number
• Reason for refund request
• Preferred refund method

7.3 Review Process

Once we receive your refund request:

• We will acknowledge receipt within 1-2 business days
• Our team will review your request within 5-7 business days
• You will receive notification of approval or denial via email
• If approved, the refund will be processed within 7-10 business days

8. Refund Methods and Processing

8.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days
• Other payment methods: As specified by the payment provider

8.2 Processing Time

Please note that while we process refunds promptly, the time for funds to appear in your account depends on your financial institution and may take additional time beyond our processing.

8.3 Currency Conversion

For international transactions, refunds will be issued in the original currency. Any currency conversion fees or exchange rate differences are the responsibility of the purchaser.

9. Denied Refund Requests

Refund requests may be denied if:

• The request is made outside the eligible refund window
• Course completion exceeds the allowable threshold
• A certificate has been issued or downloaded
• The course or item is marked as non-refundable
• There is evidence of abuse or violation of our Terms of Service
• Required documentation for special circumstances is not provided
• Previous refunds have been issued to the same account for multiple courses

10. Chargebacks and Disputes

10.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your financial institution without first contacting us:

• Your account will be immediately suspended pending investigation
• You will lose access to all course materials and services
• If the chargeback is found to be unjustified, your account may be permanently terminated
• You may be liable for costs associated with the chargeback process

10.2 Dispute Resolution

We encourage you to contact us directly to resolve any payment concerns before initiating a chargeback. Most issues can be resolved through communication with our support team.

11. Credits and Vouchers

11.1 Course Credits

In some cases, instead of a monetary refund, we may offer course credits that can be applied to future course purchases. Course credits:

• Are valid for 12 months from the date of issue
• Cannot be transferred to other accounts
• Cannot be redeemed for cash
• May be combined with promotional offers at our discretion

11.2 Promotional Vouchers

Courses purchased with promotional vouchers or discount codes:

• Are subject to the standard refund policy
• Refunds will be based on the actual amount paid, not the original price
• The voucher or code cannot be reinstated after use

12. Group Enrollments and Corporate Accounts

For group enrollments or corporate account purchases:

• Refund policies may differ based on the specific agreement
• Please refer to your corporate or group enrollment contract
• Contact your account manager for refund procedures
• Refunds typically require authorization from the account administrator

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new Refund Policy.

For courses purchased before a policy change, the refund policy in effect at the time of purchase will apply.

14. Contact Information for Refund Inquiries

15. Additional Terms

15.1 Relationship to Terms of Service

This Refund Policy is incorporated into and should be read in conjunction with our Terms and Conditions. In case of conflict, the more specific provision shall control.

15.2 Entire Agreement

This Refund Policy, together with our Terms and Conditions and Privacy Policy, constitutes the entire agreement regarding refunds and supersedes any prior representations or agreements.

15.3 Severability

If any provision of this Refund Policy is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Governing Law

This Refund Policy is governed by the laws of the State of South Dakota, United States, without regard to conflict of law principles.

Thank you for choosing AI Learning Hub for your educational needs. We appreciate your understanding of our refund policy and look forward to supporting your learning journey.